An organization decided to focus on its core competencies,such as customer service,and contract out its secondary functions,such as benefits administration.Which of the following defined its core competencies?

Question

Quizplus · Accepted Answer

Core competencies are activities that create current or potential competitive advantage for an organization. In this scenario, the organization has decided to focus on customer service, which could be a distinguishing factor that separates it from competitors. Benefits administration, on the other hand, is likely not something that customers would see as a competitive advantage, so it makes sense to contract it out.

An Organization Decided to Focus on Its Core Competencies,such as Customer