Simone called the Puppy Heaven Kennel to reserve a kennel for her German Shepherd while she went on vacation.In terms of the service blueprint,Simone's telephone call is an example of a(n):
A) Customer action
B) Onstage contact employee action
C) Backstage contact employee action
D) Support process
E) Audience action

Question

Quizplus · Accepted Answer

Simone's telephone call is considered a customer action as it is a step taken by the customer in the service delivery process. The service blueprint maps out the customer actions, onstage and backstage employee actions, and support processes involved in delivering a service.

Simone Called the Puppy Heaven Kennel to Reserve a Kennel