When the dentist's office bills the patient who had an appointment but did not show up for it and did not cancel the appointment,it is an example of _____ because the patient was made aware of the policy before making the appointment.
A) Functional fairness
B) Procedural fairness
C) Interactional fairness
D) Service equity
E) Outcome fairness

Question

Quizplus · Accepted Answer

Procedural fairness refers to the fairness of the policies and procedures of an organization. In this case, the dentist's office had a clear policy of charging patients who did not show up for appointments without cancelling them. This policy was communicated to the patient before the appointment was made, so the patient was aware of the consequences of not cancelling the appointment. Therefore, billing the patient in this case would be an example of procedural fairness.

When the Dentist's Office Bills the Patient Who Had an Appointment