Once Mariko had carried her dry cleaning to the car,she took a minute to see if the cleaners had removed the stain from her wool skirt.The stain was still there,so Mariko took the skirt back inside to the cleaner.When Mariko showed the stained skirt to the cleaner employee,she shrugged and said,"I guess you want us to reclean the skirt"? Mariko responded,"Yes,please".The employee took the skirt,gave Mariko a dirty look and began sorting some items on the counter.The employee did not treat Mariko with:

Question

Quizplus · Accepted Answer

Interactional fairness involves treating customers with respect, empathy, and courtesy. The cleaner employee's rude behavior and dirty look displayed a lack of interactional fairness towards Mariko. The other options, such as functional fairness and procedural fairness, relate to the quality of service and the fairness of the procedures followed, which do not apply in this situation.

Once Mariko Had Carried Her Dry Cleaning to the Car,she