The performance gap part of the expectations gap, as defined by Porter, is a combination of which two components?
A)Information gap and communications gap.
B)Deficient standards and deficient performance.
C)Reasonableness gap and deficient standards.
D)Communications gap and deficient performance.

Question

Quizplus · Accepted Answer

The performance gap, as defined by Porter, is a combination of deficient standards and deficient performance. This gap highlights the difference between the actual performance of auditors and the standards set for them, indicating areas where auditors fail to meet the expected standards.

The Performance Gap Part of the Expectations Gap, as Defined