Which of the following is true about total quality management?
A) Output goals and targets should include only numbers.
B) The number of steps to assemble a product should be increased.
C) Employees should be asked for suggestions about improvements.
D) Incentives such as bonus pay and promotional opportunities should be eliminated.
E) A just-in-case inventory system should be introduced.

Question

Quizplus · Accepted Answer

Employees are a major source of information about the causes of poor quality, so it is important that managers establish a system for soliciting employee suggestions about improvements that can be made.

Which of the Following Is True About Total Quality Management