Ideally, in waiting line or queuing analysis, we want to balance the cost of service capacity with the cost of waiting.

Question

Quizplus · Accepted Answer

This is because if we have too few service resources, customers will have to wait longer and this waiting time can negatively impact the customer experience and the perception of the organization. On the other hand, if we have too much service capacity, we may be providing more service than necessary and incurring unnecessary costs that could have been used elsewhere. Thus, finding the balance between service capacity and waiting time is important in optimizing the efficiency and effectiveness of the queueing system.

Ideally, in Waiting Line or Queuing Analysis, We Want to Balance