In a department 25 machines are kept running by three operators who respond to randomly occurring equipment problems. When an operator is not immediately available for servicing a machine having a problem, the amount of production being lost by machines waiting for service increases. An analyst can use queuing theory analysis to determine whether to pay overtime to get an operator from a different shift or not.

Question

Quizplus · Accepted Answer

Queuing theory can be used to calculate waiting times and service times in a system with random arrivals and service times, such as the equipment problem scenario described. By analyzing the queuing model, an analyst can determine whether paying overtime to bring in an additional operator would result in a significant reduction in waiting times and lost production, making it a cost-effective solution.

In a Department 25 Machines Are Kept Running by Three