"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.
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Q15: Effectiveness means doing the right things to
Q16: A worker can be efficient without being
Q17: "Supply chain" refers to processes that move
Q18: Planning is where a firm must determine
Q19: Although planning involves determining how the various
Q21: Automobiles and appliances are classified as "pure
Q22: Core service providers integrate tangible goods into
Q23: Services are intangible processes that cannot be
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Q25: Services are defined and evaluated as a
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