Question 1

Janine and Anitra work as bank customer service representatives.Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted.She has difficulty sleeping immediately before and after some days at work.Anitra performs the same job duties as Janine and often works with the same clients.Yet Anitra rarely experiences these symptoms.Using your knowledge of stress,give three explanations why these two are reacting differently to their jobs.

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Question 2

The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout.Describe the three components of this job burnout that should be evident from these nurses.Your description of each component should include an example related to nursing.Also,briefly identify two possible characteristics of nursing that might have contributed to this job burnout.

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Question 3

James is a hard worker on the construction site,but two colleagues have discouraged him from working too quickly on his part of the project.At first,they would taunt him about 'sucking up' to the project boss and for trying to make everyone else among the construction crew look lazy.But more recently,the two colleagues have acted more threateningly towards James.One day during lunch break,the two cornered James and wouldn't let him pass by until they had uttered a few obscenities at him.A couple of days later,the two colleagues stood near his car in the parking lot.They didn't prevent James from getting into his car and driving away,but the experience was uncomfortable and quite stressful.What type of stressor is James experiencing and what is the most effective stress management strategy in this situation?

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Question 4

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

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Question 5

Head-office employees at Acme Widgets have had heavy workloads over the past year,due mainly to downsizing and increased demand for widgets.Acme's CEO wants to introduce a stress management program that would control the consequences of this stress.Describe three types of stress management programs that would help employees to cope more effectively with the physiological and/or psychological consequences of stress.Your answer should also briefly state the specific benefits that each type of program provides.

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Question 6

From a survey of employees,a major health-products company discovered that many staff members felt overworked and had too little time to balance their personal lives with job demands.A significant percentage of employees said that they were thinking of quitting because of this stress.Moreover,the concerns were raised by unmarried employees without children,not just among married women with children.Describe two different types of initiatives that would likely ease the type of stress identified in this survey.

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Question 7

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

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Question 8

Several employees at the head office of Southern Mining Corp.want the company to provide a fitness centre.Senior executives know that physical fitness improves employee health,but have asked you to provide justification for the fitness centre in terms of stress management.Explain how the fitness centre potentially minimizes stress.

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Quiz 4: Workplace Emotions, Attitudes, and Stress

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.