The purpose of a buffer statement in a negative message is to
A) ensure that the company is able to avoid legal liability.
B) reduce the reader's shock or pain related to the bad news.
C) inform the reader of the reasons for the bad news.
D) explain company policy regarding the bad-news message.

Question

Quizplus · Accepted Answer

The purpose of a buffer statement is to reduce the impact of the negative message on the reader by softening the blow, easing their shock or pain. It is aimed at maintaining a positive relationship with the reader, even when delivering difficult news.

The Purpose of a Buffer Statement in a Negative Message