A buyer can spot nongenuine nonverbal signals from salespeople.
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Q7: During face-to-face communication,voice characteristics account for 90
Q9: Feedback in sales communication can be either
Q11: The speaking-listening differential can be used to
Q12: When making her sales presentation to an
Q13: The muscles around the eyes reveal whether
Q14: Broader and more vigorous movement indicates that
Q17: Mirroring is the act of practicing one's
Q18: Body movements directed toward a person indicate
Q20: During a sales presentation,if a customer's eyes
Q21: Proper voice mail etiquette involves leaving a
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