Which of the following terms refers to the efforts put forth by service workers who must overtly manage their own emotional displays as part of the requirements of the job?
A) Emotional labor
B) Aesthetic labor
C) Emotional flow
D) Emotional fabrication
E) Emotional consistency

Question

Quizplus · Accepted Answer

Emotional labor refers to the efforts put forth by service workers who must overtly manage their own emotional displays as part of the requirements of the job. Aesthetic labor refers to the work that service workers do to "sell" a particular image or experience to customers. Emotional flow and emotional fabrication are not commonly used terms in the field of organizational behavior. Emotional consistency may be related to emotional labor, but it is not a commonly used term to refer specifically to this concept.

Which of the Following Terms Refers to the Efforts Put