Burt studied several hundred managers in the Raytheon supply chain group and asked them to write down ideas to improve the company supply chain management. Then he asked two Raytheon executives to rate the ideas. The conclusion: The best suggestions consistently came from managers who discussed ideas outside their regular work group. This is an example of a structural hole.

Question

Quizplus · Accepted Answer

Bridging relationships, in contrast to closure, stress the importance of ties connecting people. Employees who bridge disconnected people tend to receive timely, diverse information because of their access to a wide range of heterogeneous information flows. Such bridging relationships span a number of different types of boundaries.

Burt Studied Several Hundred Managers in the Raytheon Supply Chain