GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.This is an example of reduced cycle time.

Question

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TQM puts emphasis on increasing the speed with which an organization's operations and processes can be performed.This is known as reduced cycle time,or reduction in steps in a work process.

GlobalSatellite,applying TQM,restructured Its Service Call Procedures and Eliminated Some Steps