Question 1

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: competence,autonomy,and _____.

Accepted Answer

To achieve psychological growth,according to the self-determination theory,people need to satisfy three innate needs (that is,inborn)of competence,autonomy,and relatedness.

Question 2

Pay for knowledge,also known as skill-based pay,ties pay to the number of job-relevant skills or academic degrees employees earn.

Accepted Answer

Also known as skill-based pay,pay for knowledge ties employee pay to the number of job-relevant skills or academic degrees they earn.

Question 3

A simple model of motivation does not include which of the following?

Accepted Answer

In a simple model of motivation,people have certain needs that motivate them to perform specific behaviors for which they receive rewards that feedback and satisfy the original need (Figure 12.2).

Question 4

The four principal perspectives on motivation are (1)content, (2)process, (3)competence,and (4)reinforcement.

Accepted Answer

The four perspectives on motivation are (1)content, (2)process, (3)job design,and (4)reinforcement.

Question 5

Gainsharing allow certain employees to buy stock at a future date for a discounted price.

Accepted Answer

With stock options,certain employees are given the right to buy stock at a future date for a discounted price.Gainsharing is the distribution of savings or "gains" to groups of employees who reduced costs and increased measurable productivity.

Question 6

Paula's management professor just told her class that the final exam is optional for students like her who currently have an A. She decides to take the exam anyway, since she likes the subject and wants to master the material. Paula is motivated to take the exam by a(n) _____.

Accepted Answer

An intrinsic reward is the satisfaction,such as a feeling of accomplishment that a person receives from performing the particular task itself.An intrinsic reward is an internal reward;the payoff comes from pleasing yourself.

Question 7

Maslow's levels of needs,in order from lowest (most basic)to highest level,are _____.

Accepted Answer

Abraham Maslow,one of the first researchers to study motivation,put forth a hierarchy of needs theory,which proposes that people are motivated by five levels of needs: (1)physiological, (2)safety, (3)love, (4)esteem,and (5)self-actualization.

Question 8

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training and all shuttles were retrofitted with new braking systems.This helps to satisfy which of Maslow's needs?

Accepted Answer

Safety needs are concerned with both physical safety and emotional security,so that a person is concerned with avoiding threats like dangerous working conditions.

Question 9

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better,which helps them meet which of Maslow's levels of need?

Accepted Answer

The highest level of need,self-actualization is self-fulfillment-the need to develop one's fullest potential,to become the best one is capable of being.Education helps fully develop one's self.

Question 10

McClelland believes that achievement,affiliation,and power are major motives which determine people's behavior in the workplace and that we learn these from the culture and our life experiences.

Accepted Answer

McClelland believes that achievement,affiliation,and power are major motives which determine people's behavior in the workplace,and that we are not born with our needs;rather we learn them from the culture-from our life experiences.

Question 11

A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness.

Accepted Answer

You should administer punishment in private.You would hate to have your boss chew you out in front of your employees,and the people who report to you also shouldn't be reprimanded in public,which would lead only to resentments that may have nothing to do with an employee's infractions.

Question 12

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Accepted Answer

Motivation may be defined as the psychological processes that arouse and direct goal-directed behavior.

Question 13

Intrinsic motivation is not as long lasting as extrinsic motivation,and has a less positive impact on task performance.

Accepted Answer

Intrinsic motivation is longer lasting than extrinsic motivation and has a more positive impact on task performance.
Rewards are types: (1)an extrinsic reward is the payoff,such as money;a person receives from others for performing a particular task.(2)An intrinsic reward is the satisfaction,such as a feeling of accomplishment that a person receives from performing the particular task.

Question 14

For managers,the importance of Maslow's contribution is that he showed that workers _____.

Accepted Answer

For managers,the importance of Maslow's contribution is that he showed that workers have needs beyond that of just earning a paycheck.

Question 15

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission.The team gets right to work,being motivated by a(n)_____.

Accepted Answer

An extrinsic reward is the payoff,such as money,a person receives from others for performing a particular task.An extrinsic reward is an external reward;the payoff comes from pleasing others.Here,the manager offers extra pay as an extrinsic reward.

Question 16

The need for status,reputation,and recognition are part of _____.

Accepted Answer

After they meet their social needs,people focus on such matters as self-respect,status,reputation,recognition,and self-confidence,which are part of esteem needs.

Question 17

Managers can use both extrinsic and intrinsic rewards to encourage better work performance.

Accepted Answer

Managers can use both extrinsic and intrinsic rewards to encourage better work performance.

Question 18

Content perspectives,also known as need-based perspectives,include all except which one of the following theories?

Accepted Answer

In addition to McGregor's Theory X/Theory Y,content perspectives include four theories: Deci and Ryan's self-determination theory,Maslow's hierarchy of needs,McClelland's acquired needs theory,and Herzberg's two-factor theory.

Question 19

Our perceptions of equity or fair treatment are significantly associated with job satisfaction,commitment,performance,and turnover.

Accepted Answer

Our perceptions of equity or fair treatment are significantly associated with job satisfaction,commitment,performance,and turnover.

Question 20

New research shows that the cubicle is not a motivational environment,stifling creativity and morale for many workers.

Accepted Answer

The cubicle,according to new research,is stifling the creativity and morale of many workers,and the bias of modern-day office designers for open spaces and neutral colors is leading to employee complaints that their workplaces are too noisy or too bland.

Quiz 12: Motivating Employees: Achieving Superior Performance in the Workplace

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: competence,autonomy,and _____.

Pay for knowledge,also known as skill-based pay,ties pay to the number of job-relevant skills or academic degrees employees earn.

A simple model of motivation does not include which of the following?

The four principal perspectives on motivation are (1)content, (2)process, (3)competence,and (4)reinforcement.

Gainsharing allow certain employees to buy stock at a future date for a discounted price.

Paula's management professor just told her class that the final exam is optional for students like her who currently have an A. She decides to take the exam anyway, since she likes the subject and wants to master the material. Paula is motivated to take the exam by a(n) _____.

Maslow's levels of needs,in order from lowest (most basic) to highest level,are _____.

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training and all shuttles were retrofitted with new braking systems.This helps to satisfy which of Maslow's needs?

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better,which helps them meet which of Maslow's levels of need?

McClelland believes that achievement,affiliation,and power are major motives which determine people's behavior in the workplace and that we learn these from the culture and our life experiences.

A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness.

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Intrinsic motivation is not as long lasting as extrinsic motivation,and has a less positive impact on task performance.

For managers,the importance of Maslow's contribution is that he showed that workers _____.

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission.The team gets right to work,being motivated by a(n) _____.

The need for status,reputation,and recognition are part of _____.

Managers can use both extrinsic and intrinsic rewards to encourage better work performance.

Content perspectives,also known as need-based perspectives,include all except which one of the following theories?

Our perceptions of equity or fair treatment are significantly associated with job satisfaction,commitment,performance,and turnover.

New research shows that the cubicle is not a motivational environment,stifling creativity and morale for many workers.