To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives,managers can take such action steps as
A) signaling unequivocal and unyielding commitment to total quality and operating excellence; encouraging quality-supportive behaviors on the part of employees, empowering employees to make changes to improve quality; and using online systems to give employees immediate access to best practice information and experiences.
B) requiring all company personnel to attend Six Sigma training programs and achieve "black belt" status.
C) instituting greater centralization of decision-making to help enforce strict compliance with quality control policies and procedures.
D) stressing 100% accurate individual performance rather than group or team performance.
E) dismissing employees who repeatedly fail to achieve 100% accuracy in their work after a 12-month trial period.

Question

Quizplus · Accepted Answer

The best choice is A because it outlines specific action steps that managers can take to build a total quality culture, such as demonstrating commitment, encouraging quality-supportive behaviors, empowering employees, and using online systems. Choice B is not the best because it focuses too narrowly on Six Sigma and does not address broader quality initiatives. Choice C is not the best because it suggests greater centralization, which can stifle innovation and creativity. Choice D is not the best because it emphasizes individual performance over team performance, which can create a competitive rather than collaborative culture. Choice E is not the best because it advocates for dismissing employees which is not a constructive approach to building a total quality culture.

To Build a Total Quality Culture and Achieve Full Value