The Buckingham Insurance Company is having a hard time making a big change in the organization process. To help implement the change, the president of the company gets a key member of an outside organization to join the company's board of directors so that he will influence the change. Which of the following methods of managing resistance to change is used by the company?
A)Education and communication
B)Facilitation and support
C)Negotiation and rewards
D)Manipulation and cooptation
E)Explicit and implicit coercion

Question

Quizplus · Accepted Answer

Sometimes managers use more subtle, covert tactics to implement change. One form of manipulation is cooptation, which involves giving a resisting individual a desirable role in the change process. For example, management might invite a union leader to be a member of an executive committee or ask a key member of an outside organization to join the company's board of directors. As a person becomes involved in the change, he or she may become less resistant to the actions of the coopting group or organization.

The Buckingham Insurance Company Is Having a Hard Time Making