Mich Inc., a hardware store, has a rating system in place that rates employees on their friendliness, usefulness, and product knowledge.Based on the ratings an employee receives, he or she gets an incentive.The compensation strategy followed by Mich is most closely described as a:
A)customer-focused strategy.
B)cost-cutter strategy.
C)innovator strategy.
D)differentiation strategy.

Question

Quizplus · Accepted Answer

The compensation strategy followed by Mich Inc. is focused on incentivizing employees to provide better customer service, which is indicative of a customer-focused strategy.

Mich Inc, a Hardware Store, Has a Rating System in Place