Which of the following actions exemplifies the first step in the comprehensive organization change model?
A)Setting standards for a new absenteeism control procedure
B)Gathering employee complaints and noticing a trend
C)Determining the probable causes of a recently detected drop in the level of employee job satisfaction
D)Determining different techniques for enhancing employee job satisfaction
E)Planning a set of meetings to help employees understand the procedures in the company's new MBO program

Question

Quizplus · Accepted Answer

The first step in the comprehensive organization change model is to gather data and identify the need for change. In this scenario, gathering employee complaints and noticing a trend is an example of this step. Setting standards, determining causes, determining techniques, and planning meetings are all steps that come after identifying the need for change.

Which of the Following Actions Exemplifies the First Step in the Comprehensive