Performance management systems support organizational goals best if they:
A) define and measure performance in broad behavioral terms.
B) link performance measures to meeting internal and external customers' needs.
C) ignore situational constraints.
D) are outsourced to professional behavior management firms.
E) choose business goals based on employees' skills and abilities.

Question

Quizplus · Accepted Answer

Performance management systems can better support organizational goals if performance measures are linked to meeting customer needs. "Customers" may be the organization's external customers, or they may be internal customers (employees receiving services from a co-worker). Service goals for internal customers should be related to satisfying external customers.

Performance Management Systems Support Organizational Goals Best If They