Total quality management differs from traditional performance measurement in that it:
A) has an external, rather than an internal, focus.
B) is a top-down review process.
C) assesses both individual performance and the system within which the individual works.
D) focuses exclusively on support decisions about work assignments, training, and compensation.
E) provides only subjective feedback based on the work process.

Question

Quizplus · Accepted Answer

Raters make distributional errors when they tend to use only one part of a rating scale. The error is called strictness when the rater favors lower rankings.

Total Quality Management Differs from Traditional Performance Measurement in That