Question 1

Describe the organizational climate at a firm for which you work or have worked, based on the seven dimensions of climate. Does or did the organization measure its climate? If so, how?

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Question 2

Give reasons why managing change skills are important to managers in an organization for which you work or have worked.

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Question 3

Which of the following steps of the coaching model should a manager take immediately after describing the current low performance of an employee?

Accepted Answer

After describing the current low performance of an employee, the next step should be to describe the desired performance. This will help the employee understand what changes need to be made to improve their performance. Referring to past feedback, getting a commitment to change, and praising the work being done can come later in the coaching process.

Question 4

Give a specific example of when a change model would be helpful to a specific manager.

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Question 5

Danny's team is well performing and promising. They are well coordinated and are good at problem solving. Which of the following team-building agendas should they take up to review the team's methods of operation?

Accepted Answer

Process and structure evaluation would be the best choice for Danny's team to review their methods of operation because they are already well-coordinated and good at problem solving. The team can focus on evaluating their processes and structures to identify areas of improvement and continue to optimize their performance.

Question 6

Describe an automation change in an organization, preferably one with which you have been associated.

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Question 7

Give one or more examples of a type of change you experienced in an organization. (Identify it as task change, structural change, technological change, or people change.)

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Question 8

Ian is a clerical worker. He sorts files, as do the other ten employees in the department. All the employees know that they are supposed to place the files in the exact place when they are finished so that others can find them when they need them. As a rule, employees should have only one file out at a time. Ian's supervisor notices that Ian has five files on his desk of which one is a file that another employee urgently needs. Which of the following steps of the coaching model should Ian's supervisor follow immediately after describing to Ian his current behavior?

Accepted Answer

After describing the current behavior, the next step is to clearly describe the desired performance to ensure understanding of expectations.

Question 9

Identify the cultural heroes, stories, slogans, symbols, and ceremonies for an organization you are or have been a member of.

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Question 10

Describe a situation in which you were resistant to change. Identify the intensity, source, and focus. Using Exhibit 12.3, which box (by number and statement) describes your resistance?

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Question 11

Rufus works in an ice cream parlor. He knows that the tables should be cleaned up quickly after customers leave, so that the next customers do not have to sit at dirty tables. It's a busy night. Rufus' boss found dirty dishes on two of Chris's unoccupied tables. Chris is socializing with some friends at one of the tables instead of cleaning up. Chris urges Rufus to join him in the conversation as well. Which of the following steps of the coaching model should Rufus' boss take first?

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Question 12

_____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.

Accepted Answer

Survey feedback is an OD technique that involves gathering data through a questionnaire or survey to assess organizational or team dynamics. This data is then used as the basis for designing interventions and implementing change. The survey feedback process typically includes gathering data, sharing the results with stakeholders, identifying areas for improvement, and developing action plans to address those areas.

Question 13

Which of the following steps should one take in the performance appraisal process immediately after job responsibilities are determined?

Accepted Answer

After job responsibilities are determined, the next step in the performance appraisal process is to develop standards and measurement methods for assessing employee performance. This step involves creating clear criteria and objectives against which an employee's performance can be measured. Once these standards are in place, specific performance goals can be established and communicated to the employee, providing a clear roadmap for success in their role.

Question 14

Diana has noticed that her production team members are not as efficient as the other teams. The team has been under pressure lately for delayed deliveries. On the other hand, the team has managed to increase the quality of the product. Which of the following OD techniques is the most appropriate technique for problem solving?

Accepted Answer

Force field analysis is a problem-solving technique that can be used to identify the forces that are driving and restraining a problem. This technique can be used to help the team understand the factors that are contributing to their inefficiency and to develop strategies to address these factors.

Question 15

Describe the morale at the organization.

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Question 16

Describe the MIS at an organization, preferably one with which you have been associated. If you are not knowledgeable about the organization's MIS, talk with someone who is.

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Question 17

Describe the organizational culture at a firm for which you work or have worked. Does or did the organization strive to have a strong positive culture? If so, how?

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Question 18

Which of the following is a typical team-building agenda?

Accepted Answer

Climate building is a common agenda for team-building activities as it involves creating a positive and supportive team environment, building trust among team members, and promoting effective communication. The other options (B, C, D) are related to individual performance rather than team building.

Question 19

_____ is a technique that diagrams the current level of performance, the hindering factors against change, and the driving factors toward change.

Accepted Answer

Force field analysis is a technique that diagrams the current level of performance and identifies the hindering factors against change, as well as the driving forces toward change. It is a useful tool for determining the feasibility and potential success of change initiatives. Performance appraisal is a method of evaluating an employee's performance. Survey feedback involves collecting information from employees to identify strengths and weaknesses in the organization. Process consultation is a method of helping organizations improve their processes and procedures.

Question 20

"In our organization, managers and employees work together to improve performance. We like to involve employees in setting goals and objectives." Which of the following OD techniques is being implemented in this situation?

Accepted Answer

Team building is the OD technique being implemented here, as it involves collaborative efforts between managers and employees to improve performance and involves employees in setting goals and objectives, which is a key aspect of building effective teams.

Quiz 12: Organizational Change and Culture