Employees' knowledge,courtesy,and ability to convey trust and confidence make up which dimension of the RATER scale?
A)reliability
B)empathy
C)tangibles
D)assurance
E)responsiveness

Name: Employees' knowledge,courtesy,and ability to convey trust and confidence make up which dimension of the RATER scale? A)reliability B)empathy C)tangibles D)assurance E)responsiveness
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Question

Quizplus · Accepted Answer

The meaning of the RATER dimension of assurance is the employees' knowledge,courtesy,and ability to convey trust and confidence.

Employees' Knowledge,courtesy,and Ability to Convey Trust and Confidence Make Up