Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified
A) a performance gap.
B) a critical incident.
C) a behavioral occurrence.
D) an environmental opportunity.
E) a SWOT analysis.

Question

Quizplus · Accepted Answer

A rise in customer satisfaction complaints indicates a performance gap, as Trophy Trinkets' goal is to maintain high levels of customer satisfaction.

Recently, a High Level Manager at Trophy Trinkets Noted a Rise