The choice of a communication channel can convey a symbolic meaning to the receiver.

Question

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Different communication channels have different levels of formality, intimacy, and urgency associated with them. The choice of a specific channel can send a message to the receiver, conveying the sender's attitude, level of respect, trust, and importance they place on the communication. For example, sending a handwritten letter can be interpreted as more personal, thoughtful, and important compared to sending an email or a text message. Hence, the choice of a communication channel can have both practical and symbolic implications.

The Choice of a Communication Channel Can Convey a Symbolic