_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.
A) Effective client management (ECM)
B) Organizational efficiency management (OEM)
C) Total quality management (TQM)
D) Product manufacture management (PMM)
E) Customer relationship management (CRM)
Correct Answer:
Verified
Q20: Soliciting information and suggestions about improvements from
Q21: For converting inputs into outputs, _ is
Q22: An organization's audit revealed that its customer
Q23: An organization that increases its quality can
Q24: Attaining _ includes all the other methods
Q26: According to TQM philosophy, the _, not
Q27: Managers try to develop functional strategies that
Q28: A _ is a plan of action
Q29: _ management is the development of a
Q30: Red Fox Supplies solved customer problems and
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