Service recovery refers to
A) the ability to quickly restore service following a service failure and provide compensation.
B) the reliance on cryptography to protect commercial activities.
C) security privacy and the protection of intellectual property.
D) the level of confidence users hold that service systems will operate as intended without unanticipated failures or problems.

Question

Quizplus · Accepted Answer

Service recovery consists of the actions necessary to compensate for the failure and restore, if possible, the service requested by the customer.

Service Recovery Refers to