Researchers Schlesinger and Heskett propose that service organizations
A) value investment in employees as much or more than investment in technology.
B) link compensation and performance for employees at all levels.
C) use technology to support front-line employees, not to monitor or replace them.
D) do all of the above.

Question

Quizplus · Accepted Answer

All of the above are true

Researchers Schlesinger and Heskett Propose That Service Organizations