The learning and growth perspective of the balanced scorecard focuses on using an organization's intellectual capital to adapt to or influence customer needs and expectations.

Question

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The learning and growth perspective of the balanced scorecard is all about leveraging an organization's intellectual capital to adapt to or shape customer needs and expectations. This perspective includes things like employee training and development, knowledge management, and innovation initiatives—all of which can help an organization improve its performance over time.

The Learning and Growth Perspective of the Balanced Scorecard Focuses