The internal business perspective of the balanced scorecard addresses the things that an organization needs to do well to meet customer needs and expectations.

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The internal business perspective of the balanced scorecard is focused on identifying and measuring the critical internal processes and systems that an organization needs to excel at in order to meet or exceed customer needs and expectations. This includes areas such as operational efficiency, product and service quality, innovation, employee skills and capabilities, and overall business performance. By focusing on these internal factors and aligning them with customer expectations and financial performance, organizations can implement strategic initiatives that drive sustainable growth and success.

The Internal Business Perspective of the Balanced Scorecard Addresses the Things