Which of the following statements about business-value-added activities (BVAs)is true?
A)BVAs reflect the same processes in all organizations.
B)A process map will not reflect BVAs because such activities are not essential to process performance.
C)BVAs are actually value-added activities of an organization that relate to administrative processes.
D)It is impossible to eliminate all BVAs in an organization.

Question

Quizplus · Accepted Answer

BVAs are activities that add value to an organization as perceived by the customer. These activities cannot be eliminated entirely as they are necessary for the organization to function efficiently and effectively. However, organizations should strive to reduce the amount of non-value added activities to increase their overall efficiency and productivity. Options A, B, and C are incorrect statements about BVAs.

Which of the Following Statements About Business-Value-Added Activities (BVAs)is True