Which of the following is false as it relates to quality?
A) Quality is the total of all characteristics of a product or service that impacts on its ability to meet the needs of a specific person.
B) Quality must always be viewed from the user's perspective.
C) Quality is never concerned with what the user thinks,feels,or deems important.
D) The definition of quality has evolved through time and is more currently comprehensive than in the past.
Correct Answer:
Verified
Q38: A process in which an end product
Q39: Costs that preclude product defects resulting from
Q40: The two costs of noncompliance are _
Q41: Reverse engineering is used in
A)statistical process control.
B)process
Q42: All attempts to reduce variability and defects
Q44: Value reflects the ability of a product
Q45: Benchmarking allows a company to
A)identify its strengths
Q46: Which of the following is not a
Q47: Comparing the way a "best-in-class" company performs
Q48: Productivity is measured by the
A)total quantity of
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