Which of the following are undesirable from a consumer perspective but are frequently needed?
A)value-neutral activities
B)value-added activities
C)non-value-added activities
D)none of the above

Question

Quizplus · Accepted Answer

Non-value-added activities are activities that do not add value to the product or service from the consumer's perspective, such as waiting in line, filling out paperwork, or dealing with errors and defects. While these activities are undesirable, they are often necessary for the business to operate efficiently and effectively. Value-neutral activities do not have any impact on the consumer, while value-added activities enhance the product or service from the consumer's perspective, so they are not the best choice in this case.

Which of the Following Are Undesirable from a Consumer Perspective