Which of the following statements is true?
A)The more customers a company has,the better off the company is.
B)A company should spare no expense to provide customer satisfaction.
C)Most customers make quality determinations by comparing a product or service to a comparable product.
D)Cost-benefit analysis can help identify customers that cost more than they are worth to the company.

Question

Quizplus · Accepted Answer

Cost-benefit analysis can help a company identify customers who are costing more than they are contributing to the revenue of the company. This can help the company make informed decisions about which customers to retain or let go in order to maximize profitability. Therefore, statement D is true, while the rest of the statements are either subjective or inaccurate.

Which of the Following Statements Is True