Management has instated a new grievance process.When an employee has a grievance a manager,in another department is assigned as an independent mediator to evaluate the employee's complaint.That manager must submit a written report to the Vice President of Human Resources,who must act on the report and discuss the resolution with the employee,the employee's manager,and any other relevant personnel. Management acknowledges that this process will mean that an employee will be paid for several hours of work during the grievance process and several managers will spend time in the process.However,this process will likely reduce employee turnover.
This process has been in place for 18 months.Management wants to know what the costs are for the grievance process and if the new process is achieving the stated objective of reducing employee turnover.What type of audit would internal perform?
A)Operational audit.
B)Governance audit.
C)Compliance audit.
D)Performance audit.

Question

Quizplus · Accepted Answer

An internal performance audit would be most appropriate to evaluate the costs and effectiveness of the new grievance process in reducing employee turnover. This type of audit focuses on evaluating the efficiency and effectiveness of organizational processes and programs, which is what the management wants to assess.

Management Has Instated a New Grievance Process