A management concept that encourages all managers and employees to be in tune with the wants and needs of customers, and which leads to flexible product designs and production processes, is called:
A) Continuous improvement.
B) Customer orientation.
C) Just-in-time.
D) Theory of constraints.
E) Total quality management.

Question

Quizplus · Accepted Answer

Customer orientation is the management concept that focuses on understanding and meeting the needs and wants of customers. By doing so, companies can create flexible product designs and production processes that respond to changing customer demands. This concept is a core principle of many modern business strategies, such as design thinking and customer-centric marketing. Continuous improvement (A), Just-in-time (C), Theory of constraints (D), and Total quality management (E) are also important management concepts, but they focus on different aspects of the business, such as improving operations, managing resources, and ensuring product quality.

A Management Concept That Encourages All Managers and Employees to Be