A management concept that applies quality improvement to all aspects of business activities is called:
A) Continuous operations.
B) Customer orientation.
C) Just-in-time.
D) Theory of constraints.
E) Total quality management.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management concept that applies quality improvement to all aspects of business activities. It involves a customer-centric approach where all employees are responsible for ensuring quality in their work processes. TQM has a continuous improvement philosophy and focuses on preventing defects rather than detecting and correcting them. It also promotes teamwork, communication, and leadership involvement in quality initiatives.

A Management Concept That Applies Quality Improvement to All Aspects