The CEO of a company is on vacation when a crisis breaks out but refuses to cancel his vacation and return home to deal with the crisis.
Which of the following guidelines for effective crisis communication best applies to the statement?
The statement may apply to more than one guideline.
Is the CEO adhering to the guideline or ignoring the guideline?
A) Be present
B) Don't "spin" Tell it like it is
C) Communicate the plan of action for resolving the crisis
D) Be sensitive with affected parties
E) Avoid conflicting messages
F) Show a plan for how you will avoid a repeat in the future
G) Don't make excuses for yourself or the leader
H) Go the extra mile - beyond the requirements of the situation
I) When things are going good, take credit for it without being self-absorbed
J) The media is your friend/link to the public - be honest and straightforward with them
Correct Answer:
Verified
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