The quality of a customer experience at a sports property is largely within the control of the customer.

Question

Quizplus · Accepted Answer

The quality of a customer experience at a sports property is largely within the control of the sports property, including factors such as staffing, facilities, amenities, and overall atmosphere. While customers can certainly contribute to their own experience through their behavior and interactions with staff and other attendees, they do not have complete control over the overall quality of the experience.

The Quality of a Customer Experience at a Sports Property