Trevor was promised that signage for his sponsorship would be in place for the next home game of the Buffalo Bills.This is an example of the service quality element of

Question

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Trevor was promised signage for his sponsorship and he expects it to be delivered at the next home game of the Buffalo Bills. This shows that he values the reliability of the service provided by the sponsor. Reliability is the ability to deliver products or services on time and as promised, and in this case, it is the promise of delivering and installing the signage as agreed upon.

Trevor Was Promised That Signage for His Sponsorship Would Be