Relationship selling is a _____ process that emphasizes _____ as a key ingredient in identifying prospects and developing them as long-term,satisfied customers.
A) multistage, empathy
B) popular, assertiveness
C) short-term, persuasion
D) win-lose, personalization
E) modern, standardization

Question

Quizplus · Accepted Answer

Relationship selling involves a multistage process that emphasizes empathy or understanding the customer's needs and building a long-term relationship with them. It is not about short-term persuasion or using win-lose tactics. Modern relationship selling also involves customization and personalization to meet the unique needs of each customer, rather than standardization. Relationship selling is a multistage process that emphasizes personalization and empathy as key ingredients in identifying prospects and developing them as long-term,satisfied customers.

Relationship Selling Is a _____ Process That Emphasizes _____ as a Key

Relationship Selling Is a _ Process That Emphasizes _ as a Key