Bad-news letters are actually quite simple to write because,for example,"No" means "No" and,in most cases,there is nothing more that needs to be discussed once the decision has been made.
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Q4: There's no reason to explain bad news
Q5: If the recipients of bad news are
Q6: Whether the decision is to use a
Q7: When using the indirect approach for a
Q8: When you use language that avoids an
Q10: An advantage of the direct approach for
Q11: Some people think that a poorly devised
Q12: Because negative messages can seem intensely personal
Q13: When delivering bad news you have only
Q14: The indirect approach actually softens the delivery
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