When you are refusing a request for information,you _____________
A)always use the direct approach.
B)invoke company policy if that is a possible out.
C)don't need to invest as much time and effort as you would for other kinds of bad-news messages.
D)use the indirect approach when the stakes are high.

Question

Quizplus · Accepted Answer

When refusing a request for information, using the indirect approach is advisable when the stakes are high to soften the impact and maintain a positive relationship.

When You Are Refusing a Request for Information,you _____________