When restaurant servers,flight attendants,and retail salespeople hide their true feelings and "put on a happy face",it is an example of:

Question

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The term "emotional labor" refers to the process of regulating and managing one's emotions to meet the expectations of others, which is common in jobs where employees are expected to display a certain emotional demeanor, such as restaurant servers, flight attendants, and retail salespeople. This can involve "putting on a happy face" even when feeling upset or frustrated, which can be emotionally taxing and require effort and skill to maintain.

When Restaurant Servers,flight Attendants,and Retail Salespeople Hide Their True Feelings