Kathy Plans a Weekend Getaway to a Natural Lake Resort

Kathy plans a weekend getaway to a natural lake resort known for its migratory birds.On arrival, she learns that the hotel is overbooked.Reception places Kathy in a lower-priced shared accommodation instead of the studio room that she had booked.Kathy decides not to book with the resort again.The service provider was unable to recover the service failure because:

A) it did not narrow Kathy's zone of tolerance.
B) it was not permitted to compensate her.
C) it did not provide adequate compensation to Kathy.
D) it did not convince Kathy even after she received fair compensation.
E) it did not respond immediately to her complaints.