Hyundai Introduced Equus,it's Luxury Sedan with a Customer Service Program

Hyundai introduced Equus,it's luxury sedan with a customer service program called "your time your place," where people never go to the dealer.When maintenance is needed the dealer brings a loaner to the home and picks up the Equus.The program caters to the lifestyle of luxury buyers.Hyundai is using the organizational skill

A) regulating information flow.
B) TPC.
C) understanding the richness of different media.
D) following up.
E) information overload.