Which of the following statements regarding a balanced scorecard is correct?
A) A balanced scorecard includes several different performance measures that can be used to assess how well a business is accomplishing their mission.
B) A balanced scorecard includes financial performance measures such as ROI.
C) A balanced scorecard includes non-financial measures such as defect rates or on-time deliveries.
D) All of these are correct answers.

Question

Quizplus · Accepted Answer

A balanced scorecard includes several different performance measures, both financial and non-financial, that can be used to assess how well a business is accomplishing its mission. Financial performance measures such as ROI are included, as well as non-financial measures such as defect rates or on-time deliveries. Therefore, all of the provided statements are correct.

Which of the Following Statements Regarding a Balanced Scorecard Is