All of the following are external failure costs except:
A) warranty repairs and replacement.
B) reliability testing
C) customer relations.
D) restocking and packaging.

Question

Quizplus · Accepted Answer

Reliability testing is an internal cost associated with ensuring that the product meets quality standards. The other options listed are all external failure costs, meaning that they are costs incurred after the product has been sold to the customer and a problem has been identified.

All of the Following Are External Failure Costs Except