Efficiency killers that London-based International Power identified in their communication using tools from lean manufacturing included
A)overproduction and messages.
B)underproduction and defects.
C)underproduction and ineffective messages.
D)overproduction and defects in messages.

Question

Quizplus · Accepted Answer

Rather than using email management tools to address the overflow, the firm took a page from lean manufacturing. It decided to treat communications as though they were an industrial process, targeting efficiency killers such as overproduction and defects (confusing, unnecessary, or ineffective messages, which often simply bred other messages). Believing a reduction in executive outflow would prompt a quick reduction in employee outflow, the executives aimed to cut the number of emails sent by the top team members by 20 percent within four months.

Efficiency Killers That London-Based International Power Identified in Their Communication